Legal Terms for Hillingdon Online Flower Orders

Florist Hillingdon Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Florist Hillingdon. These Terms & Conditions ('Terms') govern your use of our website, including the order and delivery of fresh flowers and floral arrangements in Hillingdon and the surrounding areas. By placing an order with us online, you agree to be bound by these Terms, so please read them carefully before making any purchase. These Terms apply to all customers residing in or ordering to Hillingdon and neighbouring localities.

Order Process

All flower orders must be placed through our online platform. Our website displays a selection of arrangements available for delivery in Hillingdon and the surrounding regions. To complete an order, please follow these steps:

Select your chosen flower product, bouquet, or arrangement.
Choose any add-ons (if applicable), such as cards, vases, or chocolates.
Enter the requested delivery address and preferred delivery date within Hillingdon or a nearby area.
Add a personal message for the recipient if desired.
Review your order, ensuring all delivery and personal details are correct.
Proceed to payment to finalise your order.

Upon placing your order, you will receive an automated order confirmation by our website. This confirmation acknowledges receipt of your order. Acceptance of your order and the formation of a contract between you and Florist Hillingdon occurs when we dispatch your chosen flowers.

Product Availability and Substitution

All products are subject to availability. In the unlikely event that an item or certain flowers are unavailable due to seasonal or supply issues, we reserve the right to substitute with similar items of equal value and style, maintaining the overall design and quality. We will endeavour to contact you if a significant substitution needs to be made.

Deliveries: Hillingdon & Surrounding Areas

We provide flower delivery services across Hillingdon and neighbouring regions according to the delivery address provided with your order. Delivery charges and estimated timeframes will be presented during checkout. Same-day or next-day delivery may be available for eligible postcodes, subject to cut-off times and capacity.

It is your responsibility to provide the correct delivery details. Should the recipient be unavailable, we may attempt to leave the flowers with a neighbour, in a safe place, or schedule a redelivery. We cannot be held liable for delays or failed delivery due to incorrect or incomplete address information.

Payments

All prices on our website are quoted in GBP (£) and are inclusive of VAT unless otherwise stated. Payment must be made at the time of order via a secure online payment gateway. We accept major credit and debit cards. The payment will be debited from your account before the dispatch of your order.

Your card issuer or payment provider may conduct additional security checks. We are not responsible for delays caused by refusal or failed verifications. If payment is declined, we reserve the right to cancel the order.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible after placing your order. We will use all reasonable endeavours to accommodate requests for amendment or cancellation, provided the flowers for the order have not already been processed or dispatched.

For same-day and next-day deliveries, we may be unable to change or cancel your order once it has entered the fulfilment process. For orders scheduled for a later date, amendments or cancellations must be received at least 24 hours before the delivery date. Any refunds due to cancellation will be processed using the original method of payment. Please note, we reserve the right to deduct any reasonable costs incurred due to late cancellations or amendments. If the item has already been dispatched, no refund will be given unless the item is faulty or not as described.

Returns, Refunds & Complaints

Florist Hillingdon strives to deliver fresh and high-quality flowers on every order. If you are dissatisfied with your order, please contact us within 24 hours of the delivery date. Complaints regarding flower quality or delivery problems must be accompanied by photographic evidence wherever possible.

Where flowers are found to be faulty, damaged or not as described, a full refund or replacement will be offered. Please note that as flowers are perishable goods, returns are generally not accepted unless the products are defective.

Any refund or replacement offered will be at our sole discretion, subject to the specific circumstances and our inspection of the evidence provided. Your statutory rights remain unaffected.

Liability

We take all reasonable care in preparing and delivering your flowers. However, Florist Hillingdon shall not be liable to you for any loss or damage arising from:

Any delay or inability to deliver due to events outside our reasonable control (such as severe weather, courier disruption, or pandemic restrictions).
Incorrect delivery addresses or recipient absence at the time of delivery.
Slight variations in colour, style or appearance compared to the images shown online, due to product individuality or seasonal variation.
Loss of business, revenue, profits, or indirect/ consequential loss.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation or any other liability that may not be excluded or limited as a matter of law.

Customer Obligations

By placing an order, you confirm that you:

Are at least 18 years old and legally capable of entering into binding contracts.
Provide full and accurate delivery information and instructions.
Are authorised to use the payment card on which the order is charged.

If you are making a purchase on behalf of another party (for example, sending flowers to someone else), you accept responsibility for ensuring the recipient's details and address are correct and that flowers may be left if the recipient is unavailable.

Intellectual Property

All content, photographs, logos, designs, and product descriptions displayed on our website are the property of Florist Hillingdon or its content suppliers. You may not copy, reproduce, modify, or distribute any content for commercial purposes without our prior written consent.

Promotions, Discounts & Gift Cards

From time to time, Florist Hillingdon may provide promotional offers, discount codes or gift cards, each subject to additional terms and conditions. Unless expressly stated, only one promotional code may be used per order, and codes cannot be applied to previously placed orders. All promotions are at our discretion and may be withdrawn at any time.

Privacy & Personal Data

Your privacy is important to us. Personal details provided during the order process will be processed in accordance with our Privacy Policy and relevant UK data protection laws. We only collect and use personal information as necessary to process and deliver your order. We do not sell or share your data with third parties, except to fulfil delivery or as required by law.

Severance & Variation

If any provision of these Terms is found to be invalid or unenforceable by a court, that provision will be deemed severed and will not affect the validity and enforceability of the remaining terms. We may amend these Terms from time to time to reflect business or legal requirements. The latest version will always be available on our website and will apply to all orders placed after the amendment date.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with them shall be subject to the exclusive jurisdiction of the English courts.

These Terms apply to all purchases made through our website for delivery in Hillingdon and the surrounding areas.

Contact & Further Information

If you have any questions or concerns regarding these Terms & Conditions or any order you have placed with Florist Hillingdon, please contact us using the enquiry form on our website or by post at our listed business address.

Thank you for choosing Florist Hillingdon for your flower delivery needs in Hillingdon and beyond. We are committed to providing beautiful flowers and efficient service to our valued customers.