Our Fresh Flowers Refund & Returns Policy in Hillingdon
Our Freshness Promise for Hillingdon
At Florist Hillingdon, we take immense pride in delivering only the freshest flowers to households and businesses throughout Hillingdon and the neighbouring areas. As a trusted local florist, we stand behind our reputation for quality and attentiveness—your satisfaction is at the centre of everything we do. Our fresh flowers guarantee ensures that every bouquet you receive is vibrant, fragrant, and beautifully presented on arrival.
Damaged-on-Arrival and Condition Issues
Despite our careful packaging and delivery processes, occasional issues can occur. If your flowers arrive damaged or not as fresh as expected, please notify us as soon as possible, ideally on the same day of delivery. We may request clear photographs of the bouquet and packaging so we can swiftly assess and address the situation. Your feedback helps us maintain our high standards and improve our services for the Hillingdon community.
Freshness Window Guarantee
We are committed to providing flowers that remain fresh and beautiful for a minimum of five days from the date of delivery, provided they are cared for according to our simple instructions included with every order. Should the flowers wilt significantly or lose their appeal within this freshness window, and you have followed the care guidelines, please get in touch. We’ll work with you to determine the best solution to ensure your satisfaction.
Refunds and Replacements
We recognise the importance of special occasions and the sentiments attached to every bouquet. If your delivery does not meet our high standards for freshness or arrives damaged, you can choose either:
- A full refund for the affected items
- A complimentary replacement delivery at the earliest opportunity
We aim to process approved refunds or organise replacement orders promptly, so you can enjoy beautiful flowers without any inconvenience. All refund and replacement requests are evaluated on a case-by-case basis to ensure fairness and uphold our fresh flowers promise throughout Hillingdon.
How to Make a Complaint
Your feedback, whether positive or constructive, is vital to us. If you are dissatisfied with any aspect of your Florist Hillingdon experience, we encourage you to raise your concerns. Our team will address your complaint courteously and promptly, working to resolve any issues to your full satisfaction. To help us handle your complaint efficiently, please provide essential details such as your order reference and the nature of your concern.
Why Choose Florist Hillingdon?
As a leading florist based in Hillingdon, we understand the importance of trust and community. We have proudly served both households and businesses nearby for years, and our customers return time and again because of our commitment to excellence, personal service, and our unwavering fresh flowers guarantee. When you order from Florist Hillingdon, you are supporting a local business that genuinely cares about every delivery and every customer.
Our Commitment to You
Thank you for choosing Florist Hillingdon. Should you have any issues with your order, please reach out. We promise to investigate any complaints or requests for returns and refunds promptly and to always strive for your complete satisfaction. Let us help you celebrate life’s moments with the freshest flowers Hillingdon has to offer.
